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All cancellations must be made 4 hours prior to the appointment start time,except weekend appointments scheduled for noon or earlier. Appointments scheduled for noon or earlier must be cancelled by 9pm the previous night to avoid a cancellation fee.
Any cancellation made within 4 hours of the appointment start time or any no shows to an appointment will be subject to a cancellation fee equal to half the cost of the scheduled appointment.
Recurring appointments: 3 consecutive cancellations (on-time or late) will result in loss of student’s session slot.